Shipping Policy

Notice: Please note that no orders will be shipped or delivered to our customers
until the funds are cleared or reflect in our bank account.

We will also not ship or deliver products until the funds are cleared in our bank account
from our consumer credit provider partners
like Mobicred or RCS [See our Terms & Conditions on Payments]

Free shipping on all orders over R999 (technology products and consumer electronics)

Any order less than R999 will be charged a standard courier fee of R120 (technology products and consumer electronics)

Large Appliances: The delivery fees range from R200 to R350 for laundry machines, dishwasher machines, and other large appliances.

Deliveries occur Monday – Friday (excluding public holidays).

Shop It New ZA (Pty) Ltd. will perform deliveries through a third-party service provider. You may be required to provide a valid form of identification when your order is delivered.

Shop It New ZA (Pty) Ltd. is not liable for any incorrect order or delivery where you make an error in the information you provide to Shop It New ZA (Pty) Ltd. e.g. if you provide the incorrect delivery address or submit an incorrect order.

You acknowledge that the delivery of your order may be impacted by events beyond Shop It New ZA (Pty) Ltd’s control such as adverse weather conditions or industrial action or (like the KZN July 2021 riots and mass looting). Shop It New ZA (Pty) Ltd is not liable for late deliveries of products purchased through the Website. Shop It New ZA (Pty) Ltd. will, however, try to ensure a smooth delivery process.

Order must be placed and paid by 14:00 each day.

Orders placed before or on this time will be delivered as soon as possible within 1-3 business days.

Should there be any delays due to inclement weather or any acts outside of the control of Shop It New ZA (Pty) Ltd., the order will be delivered as soon as possible.

Customers will be notified in such instances.

When will you get your order:

If your order is before 2 PM on a week day, then please allow 1 – 3 days to Main Centres, 2 – 4 days for Regional Areas, and 5-7 days for Remote Areas.

If your order is after 2 PM on a week day, then please allow 2 – 4 days to Main Centres, 2 – 5 days for Regional Areas, and up to 7 days for Regional and Remote Areas.

If your order is placed during the weekend or public holiday, then please allow 3 – 5 days to Main Centres, and up to 7 days for Regional and Remote Areas.