Executive Summary
More often than ever before, today’s organizations are prioritizing the improvement of their digital employee experiences (DEX) and end-user experiences.1 A strong DEX contributes to business outcomes such as employee retention, security, and customer satisfaction.2 By investing in Mac devices for enterprise, whether as a standard offering or as part of a choose-your-own-device (CYOD) program, an organization can improve its DEX while decreasing its total employee device costs and improving its security posture, IT efficiency, and employee productivity.
Apple commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Mac devices. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Mac devices on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed 11 decision-makers from nine organizations and surveyed 242 hardware decision-makers and 53 end users with experience using Mac devices at their organizations. For the purposes of this study, Forrester aggregated the experiences of the interviewees and survey respondents and combined the results into a single composite organization that is a global enterprise organization with more than 50,000 employees.
Interviewees said that prior to using Mac devices, their organizations struggled with inefficient device provisioning, suboptimal security posturing, and poor device user experiences. Multiple interviewees said small groups of employees at their organizations used Mac devices for work outside of the company’s fully managed IT infrastructure. They said these employees were attracted to the performance of the devices and that they were often previously familiar with the Mac operating system (OS).
Read the Executive Summary of the Total Economic Impact™ of Mac in Enterprise (PDF)
The full report can be found here (Note: you will be taken to the Forrester Consulting website)
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